Shipping Policy
Delivery charges
For deliveries to the United Kingdom, delivery costs £5.99. Standard delivery is free on orders of £39.90 or more.
For Germany and most European countries, delivery costs €6.99 and standard delivery is free on orders of €49.90 or more.
For the United States and Canada, delivery costs $9.90 and is free on orders of $79.00 or more.
For Australia and New Zealand, delivery costs A$12.00 and is free on orders of A$80.00 or more.
For other destinations, the available delivery methods, charges and any free-delivery threshold are shown at checkout before payment. The amount shown at checkout is the applicable delivery charge for your order.
Delivery times
Once payment has been received, we normally need 0–2 working days to process and prepare your order for dispatch. During promotions, public holidays or particularly busy periods, preparation may take a little longer.
Delivery to the United Kingdom usually takes 5–9 working days from dispatch, unless a different estimate is shown at checkout or in your dispatch confirmation.
Delivery to Germany and most European countries usually takes 5–9 working days from dispatch. Countries and regions with longer transport routes may take 7–14 working days.
Delivery to the United States, Canada, Australia and New Zealand usually takes 5–9 working days, unless stated otherwise at checkout or in the dispatch confirmation.
For other international destinations, the delivery estimate depends on the route and local carrier. Use the estimate shown at checkout or in your dispatch confirmation for your order.
Please note: delivery times are estimates based on experience. Delays may occur because of customs, local delivery services, public holidays, severe weather or exceptionally high parcel volumes.
Dispatch confirmation and tracking
As soon as your order has been dispatched, we will send you a confirmation email with the available delivery information and, where applicable, a tracking link.
It can take a few days after dispatch for the carrier to display the first tracking update.
Express delivery
Orders are sent using standard delivery. If you need an order urgently, please contact us at service@booknook.de before purchasing. We will check whether a faster option is available and whether any additional charge applies.
If your parcel is delayed
If your parcel is well beyond the usual delivery window, or tracking has not changed for an extended period, email us at service@booknook.de.
We will review the available delivery information and follow the case until the situation is clear. If the parcel is confirmed lost after investigation, we will work with you on an appropriate solution, such as a replacement shipment or refund.
Changing or cancelling an order
Within 12 hours of placing your order, you can edit or cancel it yourself through your customer account, provided it has not yet been dispatched. Open the relevant order and use the options shown there.
After the 12-hour window, self-service changes and cancellations are no longer available. If your order has not yet been processed or dispatched, email service@booknook.de as soon as possible and include your order number. We will check whether a change or cancellation is still possible.
Once an order has been dispatched, it can no longer be changed or cancelled. You can request a return after receiving it in accordance with our Returns & Refunds Policy.
Contact
For delivery questions, email service@booknook.de.
Frequently Asked Questions
Shipping and Delivery Times
How long will delivery take?
Delivery time depends on the destination and available shipping method:
• Orders are normally prepared for dispatch within 0–2 working days.
• Delivery after dispatch usually takes 5–9 working days for most destinations and 7–14 working days for regions with longer routes.
These are estimates. Busy periods, public holidays, customs checks, weather and local carriers may affect the delivery time. The estimate shown at checkout or in your dispatch confirmation applies to your order.
Please note:
• Adhesive may take longer because of special transport rules.
• If you need an order urgently, email service@booknook.de before purchasing.
Why can delivery take longer than expected?
Public holidays, promotions, high parcel volumes, weather, customs checks where applicable and delays with local carriers can extend delivery times. Products subject to special transport rules may also travel separately from the rest of an order.
Why might my order arrive in more than one parcel?
Some items may be dispatched separately for logistical reasons or because they require a different transport method. If this happens, you will receive the available shipping information for each parcel.
Can adhesive be dispatched separately?
Yes. Products such as B-7000 adhesive may be treated as sensitive goods and require a specific transport route, so their delivery time can differ. If you need adhesive quickly, consider buying a locally available adhesive that is suitable for the materials in your kit.
Where will my order be dispatched from?
Our products are dispatched directly from our production and logistics centres in China. The route and available updates for your order will appear in the dispatch confirmation and tracking information.
VAT, Customs Duties and Other Charges
Will I have to pay VAT, customs duties or import charges?
Taxes and import charges are handled according to the destination and the rules that apply to the order, including IOSS where relevant. Any amount collected by booknook.de is shown at checkout. If a carrier or authority requests an unexpected payment that was not shown at checkout, contact us at service@booknook.de before paying and attach the notice you received.
Order Status and Tracking
Why have I not received a dispatch confirmation?
Check your spam folder first and make sure the email address on the order is correct. If the order has been dispatched but you still cannot find the message, email service@booknook.de and include your order number.
Why has my tracking not been updated?
It may take a few days after dispatch for the carrier to record the first scan. A handover between carriers can also leave the tracking unchanged for a while. If the status does not change for an extended period or the estimated delivery time has been substantially exceeded, contact us with your order number.
Can I track my order myself?
Yes. Once your order has been dispatched, you will receive a confirmation with a tracking link where available. You can also use the Track Your Order page.
How will I receive updates about my order?
Available updates will be sent to the email address associated with your order. Make sure the address is correct and keep your order number for any customer-service enquiry.
Delivery Problems
My parcel is marked as delivered, but I cannot find it. What should I do?
Check the delivery address and any safe places named for the carrier, then ask members of your household, neighbours, reception or building staff. Review the tracking details and contact the carrier if needed. If the parcel still cannot be found, email service@booknook.de with your order number. We will investigate and, if the shipment is confirmed lost, consider the appropriate solution, such as replacement or refund.
What should I do if my parcel arrives damaged?
Photograph the packaging, shipping label and product before discarding anything. Email service@booknook.de, include your order number and attach clear images. After reviewing the case, we will offer an appropriate solution in line with the applicable rights and circumstances, which may include replacement parts, replacement, repair, a price reduction or a refund.