Spare Parts for Book Nooks
Spare Parts for Book Nooks
Important: this item is reserved exclusively for after-sales support. Please do not place an order before contacting our customer service team.
If you need a replacement component for your kit, email service@booknook.de. Our team will first confirm the model, the part required and the correct ordering procedure.
If you have a question, email us at service@booknook.de. We will reply as soon as possible, normally within 24 hours on working days.
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How long will delivery take?
Delivery country: United Kingdom
We have warehouses in Europe and Asia. Orders for delivery to the United Kingdom are dispatched from our warehouse in Asia.
From Asia: 4–8 working days after dispatch.
During peak periods or exceptional circumstances, delivery may take a little longer.
Items from different warehouses may arrive in separate parcels.
Delivery times are estimates. Public holidays, busy periods and local carriers can affect arrival.
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Why can delivery take longer than expected?
Public holidays, promotions, high parcel volumes, weather, customs checks where applicable and delays with local carriers can extend delivery times. Products subject to special transport rules may also travel separately from the rest of an order.
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Will I have to pay VAT, customs duties or import charges?
All product prices include VAT and any other applicable taxes. The order total shown at checkout is the final amount payable for your purchase and delivery. There are no additional charges to pay when you receive your order.
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What should I do if my parcel arrives damaged?
Photograph the packaging, shipping label and product before discarding anything. Email service@booknook.de, include your order number and attach clear images. After reviewing the case, we will offer an appropriate solution in line with the applicable rights and circumstances.