Privacy Policy
Last updated: 8 July 2026
Privacy Policy
Protecting your personal information matters to us. This Privacy Policy explains what information we collect, why we use it and the rights that may be available to you when you visit booknook.de, use a customer account, place an order or contact us.
Who is responsible for your information?
The controller responsible for personal information processed through booknook.de is:
ARTISAN HORIZON SAS
Bureau 358, 37 passage du Ponceau
75002 Paris
France
RCS: 104 738 505 R.C.S. Paris
Email: service@booknook.de
Information we process
Depending on how you use our shop, we may process:
- contact details such as your name, email address, telephone number and delivery address;
- order information such as products purchased, order number, billing details and delivery information;
- payment information where required to process a payment;
- communications when you contact us by email, contact form or customer service; and
- technical information such as your IP address, browser, device, time of access and use of our website.
Why we use your information
We use personal information to process orders and payments, dispatch goods, manage returns and refunds, provide customer service, prevent fraud, maintain the security and operation of the shop, and improve our services.
The legal basis depends on the purpose and the law that applies to you. We may process information because it is necessary to perform a contract or take steps at your request before entering one, to meet a legal obligation, for our legitimate interests where these are not overridden by your rights and interests, or because you have given consent, for example for certain cookies or marketing communications.
Where EU data protection law applies, these bases correspond to Article 6(1)(b), (c), (f) and (a) of the EU GDPR. Where UK data protection law applies, we rely on the corresponding lawful bases under the UK GDPR and the Data Protection Act 2018. In other countries or regions, we process personal information in accordance with the applicable privacy and data-protection requirements.
Shopify
Our online shop is hosted by Shopify, which provides the ecommerce platform used to display products, process baskets and manage orders.
Personal information may be shared with Shopify and its service providers. Because Shopify operates internationally, information may be processed outside the country or region where you live. Where transfer rules apply, appropriate safeguards are used as described below.
Payment providers
Depending on the payment method you choose, we share the information required to process the payment with the relevant provider. This may include Shopify Payments, Stripe, PayPal, Klarna, Apple Pay or another provider shown at checkout. The provider's own privacy information also applies to its processing.
Delivery and logistics
To deliver your order, we share the necessary delivery information with the appointed carrier or logistics provider. This normally includes your name, delivery address, email address and, where required for delivery, your telephone number.
Customer service
When you contact us, we process the information you provide so that we can respond. This may include your order number, contact details, photos, videos or other information needed to resolve the enquiry.
Newsletters and marketing
If you subscribe to our newsletter or agree to receive marketing, we use your email address to send news, offers and product recommendations. You can withdraw your consent at any time through the unsubscribe link in our emails or by contacting service@booknook.de.
Cookies and similar technologies
We use cookies and similar technologies to operate the shop, provide basket and account functions, understand how the website is used and, where you consent, improve marketing and advertising.
You can manage or delete cookies through your browser settings. Certain strictly necessary cookies are required for the shop to function correctly.
Who we share information with
We share personal information only when necessary for the purposes described above, to comply with a legal obligation, where you have consented or where we have a legitimate interest. Recipients may include IT providers, Shopify, payment providers, carriers, customer-service tools, analytics providers and marketing services.
How long we keep information
We retain personal information only for as long as it is needed for the relevant purpose. Order and invoice records may be kept for longer where required by law. Once the applicable period has ended, information is deleted or anonymised unless another lawful basis requires us to keep it.
Your rights
Subject to the privacy law that applies to you, you may have the right to ask for access to your personal information, to have inaccurate information corrected, to request deletion or restriction, to receive certain information in a portable format, and to object to particular uses. Where processing is based on consent, you can withdraw that consent at any time for future processing.
To exercise your rights, email service@booknook.de. We may need to confirm your identity before completing a request.
How to complain
If you believe your personal information has been used in breach of applicable privacy law, you may contact the competent data-protection or privacy authority in the country or region where you live or work. Where EU or EEA data-protection law applies, you may contact the relevant national supervisory authority. In the United Kingdom, the supervisory authority is the Information Commissioner's Office (ICO).
International transfers
Some service providers may process information outside the country or region where you live. Where transfer rules apply, we use an available lawful mechanism, such as an adequacy decision, EU standard contractual clauses, the UK International Data Transfer Agreement or UK Addendum where relevant, or another safeguard recognised under the applicable privacy regime.
Contact
For questions about this Privacy Policy or how we process your personal information, email service@booknook.de.