Shipping Policy
Dispatch and delivery
Delivery country: Bulgaria
We have warehouses in Europe and Asia. Depending on the model, we dispatch from our EU warehouse or our warehouse in Asia. The dispatch location is shown on each product page.
- From the EU: 4–9 working days after dispatch.
- From Asia: 5–9 working days after dispatch.
Order processing: usually 0–2 working days before dispatch. The delivery estimate starts when your order is dispatched.
During peak periods or exceptional circumstances, delivery may take a little longer.
Items from different warehouses may arrive in separate parcels.
Delivery times are estimates. Public holidays, busy periods and local carriers can affect arrival.
This information applies to the selected delivery country. If you change it, the delivery options and times available for the new country apply.
Delivery charges
Free standard delivery from 34,90 €. Below this amount: 6,99 €.
Available delivery options and final charges are shown at checkout before you confirm your order.
All product prices include VAT and any other applicable taxes. The order total shown at checkout is the final amount payable for your purchase and delivery. There are no additional charges to pay when you receive your order.
Dispatch confirmation and tracking
As soon as your order has been dispatched, we will send you a confirmation email with the available delivery information and, where applicable, a tracking link.
It can take a few days after dispatch for the carrier to display the first tracking update.
Express delivery
Orders are sent using standard delivery. If you need an order urgently, please contact us at service@booknook.de before purchasing. We will check whether a faster option is available and whether any additional charge applies.
If your parcel is delayed
If your parcel is well beyond the usual delivery window, or tracking has not changed for an extended period, email us at service@booknook.de.
We will review the available delivery information and follow the case until the situation is clear. If the parcel is confirmed lost after investigation, we will work with you on an appropriate solution, such as a replacement shipment or refund.
Changing or cancelling an order
Within 12 hours of placing your order, you can edit or cancel it yourself through your customer account, provided it has not yet been dispatched. Open the relevant order and use the options shown there.
After the 12-hour window, self-service changes and cancellations are no longer available. If your order has not yet been processed or dispatched, email service@booknook.de as soon as possible and include your order number. We will check whether a change or cancellation is still possible.
Once an order has been dispatched, it can no longer be changed or cancelled. You can request a return after receiving it in accordance with our Returns & Refunds Policy.
Contact
For delivery questions, email service@booknook.de.
Frequently Asked Questions
Shipping and Delivery Times
How long will delivery take?
Delivery country: Bulgaria
We have warehouses in Europe and Asia. Depending on the model, we dispatch from our EU warehouse or our warehouse in Asia. The dispatch location is shown on each product page.
- From the EU: 4–9 working days after dispatch.
- From Asia: 5–9 working days after dispatch.
Order processing: usually 0–2 working days before dispatch. The delivery estimate starts when your order is dispatched.
During peak periods or exceptional circumstances, delivery may take a little longer.
Items from different warehouses may arrive in separate parcels.
Delivery times are estimates. Public holidays, busy periods and local carriers can affect arrival.
Why can delivery take longer than expected?
During peak periods or exceptional circumstances, delivery may take a little longer.
Why might my order arrive in more than one parcel?
Items from different warehouses may arrive in separate parcels.
Where will my order be dispatched from?
Delivery country: Bulgaria
We have warehouses in Europe and Asia. Depending on the model, we dispatch from our EU warehouse or our warehouse in Asia. The dispatch location is shown on each product page.
- From the EU: 4–9 working days after dispatch.
- From Asia: 5–9 working days after dispatch.
Order processing: usually 0–2 working days before dispatch. The delivery estimate starts when your order is dispatched.
During peak periods or exceptional circumstances, delivery may take a little longer.
Items from different warehouses may arrive in separate parcels.
Delivery times are estimates. Public holidays, busy periods and local carriers can affect arrival.
VAT, Customs Duties and Other Charges
Will I have to pay VAT, customs duties or import charges?
All product prices include VAT and any other applicable taxes. The order total shown at checkout is the final amount payable for your purchase and delivery. There are no additional charges to pay when you receive your order.
Order Status and Tracking
Why have I not received a dispatch confirmation?
Check your spam folder first and make sure the email address on the order is correct. If the order has been dispatched but you still cannot find the message, email service@booknook.de and include your order number.
Why has my tracking not been updated?
It may take a few days after dispatch for the carrier to record the first scan. A handover between carriers can also leave the tracking unchanged for a while. If the status does not change for an extended period or the estimated delivery time has been substantially exceeded, contact us with your order number.
Can I track my order myself?
Yes. Once your order has been dispatched, you will receive a confirmation with a tracking link where available. You can also use the Track Your Order page.
How will I receive updates about my order?
Available updates will be sent to the email address associated with your order. Make sure the address is correct and keep your order number for any customer-service enquiry.
Delivery Problems
My parcel is marked as delivered, but I cannot find it. What should I do?
Check the delivery address and any safe places named for the carrier, then ask members of your household, neighbours, reception or building staff. Review the tracking details and contact the carrier if needed. If the parcel still cannot be found, email service@booknook.de with your order number. We will investigate and, if the shipment is confirmed lost, consider the appropriate solution, such as replacement or refund.
What should I do if my parcel arrives damaged?
Photograph the packaging, shipping label and product before discarding anything. Email service@booknook.de, include your order number and attach clear images. After reviewing the case, we will offer an appropriate solution in line with the applicable rights and circumstances, which may include replacement parts, replacement, repair, a price reduction or a refund.